At Chiplar, we aim to provide fast and reliable delivery for every order. Please review the details below to understand how we process and ship your purchases.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
If we experience high order volume or a delay due to stock availability, we will notify you by email.
2. Shipping Time and Rates
Estimated delivery times:
- United States, United Kingdom, Canada, European Union: 5–7 business days
- Rest of the world: 7–14 business days
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.
3. Tracking Your Order
Once your order ships, you will receive an email with your tracking number and a link to track the status of your shipment. Please allow up to 48 hours for tracking information to update.
4. Customs and Import Duties
International orders may be subject to customs fees or import taxes. These charges are determined by your country’s regulations and are the responsibility of the customer.
5. Delivery Issues
If your order is delayed or you have not received your package within the estimated timeframe:
- Check your tracking number for updates.
- Contact your local postal service or courier.
- If the issue persists, contact our support team at support@chiplar.com.
6. Incorrect Address or Failed Delivery
Please ensure that your shipping address is entered correctly at checkout. Chiplar is not responsible for delays or losses due to incorrect or incomplete address details.
If a package is returned to us due to a failed delivery or incorrect address, reshipping fees may apply.
7. Damaged or Missing Items
If you receive a damaged package or missing items, contact us within 7 days of delivery at support@chiplar.com. Include your order number and photos of the damaged item(s) so we can assist promptly.
8. Contact Us
For questions or assistance related to shipping and delivery, contact:
Chiplar Fashion